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How ATF Works

A clearer and smarter care journey.

Customer Journey Flow

From request to care delivery—a transparent, digital workflow.

Customer Journey

  1. 1Browse services
  2. 2View details and availability
  3. 3Choose provider / agency / time
  4. 4Confirm booking
  5. 5Receive service
  6. 6Access documentation and billing

Agency Journey

  1. 1Receive request
  2. 2Review booking
  3. 3Confirm / assign nurse
  4. 4Manage schedules
  5. 5Submit documentation / billing / follow-up

Nurse Journey

  1. 1Receive case
  2. 2View schedule and patient details
  3. 3Navigate / ETA
  4. 4Deliver care
  5. 5Complete documentation
  6. 6Update case status

Admin / Quality Oversight

  1. 1Manage users
  2. 2Monitor bookings
  3. 3Handle issues
  4. 4Review service quality
  5. 5Ensure operational visibility